Ways to contact us

Reach us however suits you best.

We safeguard all personal and sensitive data across our group. For more information, please see our privacy policy.

Call our team

Existing customers

Call 0330 165 5120 and press 2 for our servicing team.

Regular opening hours:
Monday - Thursday: 8am to 6pm
Friday: 9am to 5pm
Saturday: 9am to 2pm

Bank Holiday opening hours:
Monday 31st August: 9am to 3pm

New customers and top-ups

Call 0330 165 5120 and press 1 for our applications team.

Regular opening hours:
Monday - Friday: 9am to 5pm
Saturday: 9am to 2pm

Bank Holiday opening hours:
Monday 31st August: 9am to 2pm

Message us

If your query isn't urgent or you would prefer to contact us by email, please use our contact form. This ensures your message reaches the right team. Messages are reviewed during our business hours only and, we'll get back to you as soon as we can.

Send us a message

WhatsApp or SMS

For a quick and convenient way to reach us, send us a WhatsApp message or SMS on +44 778 262 1113. You can message us whenever it suits you, and we'll respond as soon as we can during our business hours.

WhatsApp SMS

Protect yourself from fraud

Received a text?

There are a number of reasons we might need to contact you via SMS. If we do, you’ll see our message as from +447782621113. We will never contact you from a different number. If in doubt regarding the legitimacy of a text received from Plata, please call us or email us instead.

Received a suspicious phone call?

If you are ever contacted over the phone and are offered a loan for an upfront fee, please be aware, Plata does NOT charge any upfront fees. If you receive a phone call that you are unsure about, hang up and call us back.

Received a suspicious email?

Please be aware, we will never contact you from an email address other than @plata.com. If you are unsure, don't reply. Call us instead.

Complaints

If you would like to contact our Complaints team, you can send an email to complaints@plata.com or visit our Complaints procedure page for more information.

Alternatively, please call our Complaints team on 02382544129.

Additional support resources