Ways to contact us

Reach us however suits you best.

We safeguard all personal and sensitive data across our group. For more information, please see our privacy policy.

For a quick and convenient way to reach us, send us a WhatsApp. You can message us anytime, 24/7, and we'll pick it up and respond during business hours.

You can reach us on +44 778 262 1113.

WhatsApp us

SMS

If texting is more convenient for you, you can also reach us via SMS. If you message us outside of our business hours, don't worry - we'll get back to you as soon as we're available.

You can reach us on +44 778 262 1113.

Send us an SMS

Chat with us

Chata, our digital chatbot specialises in answering all your queries. You can chat with it online at any time and if there's a question Bambot cannot answer, it will connect you to an agent who will be happy to assist you.

Just click the chat icon at the bottom right of your screen to get started.

Message our team

If your query isn't urgent or you would prefer to contact us by email, please use our contact form. This ensures your message reaches the right team. Messages are reviewed in office hours only and, we'll get back to you as soon as we can.

Still have a question?

We operate different business hours for different departments.

New applications including top-ups

Open loan accounts

New applications including top-ups

Call 0330 165 5120 and press 1 for our applications team.

Regular opening hours:
Monday - Friday: 9am to 5pm
Saturday: 9am to 2pm

Open loan accounts

Call 0330 165 5120 and press 2 for our servicing team.

Regular opening hours:
Monday - Thursday: 8am to 6pm
Friday: 9am to 5pm
Saturday: 9am to 2pm

New applications including top-ups

Monday 22nd December: 9am to 5pm

Tuesday 23rd December: 9am to 5pm

Wednesday 24th December: 9am to 1pm

Thursday 25th December: Closed

Friday 26th December: Closed

Saturday 27th December: 9am to 2pm

Sunday 28th December: Closed

Monday 29th December: 9am to 5pm

Tuesday 30th December: 9am to 5pm

Wednesday 31st December: 9am to 1pm

Thursday 1st January: Closed

Friday 2nd January: Return to regular hours

Open loan accounts

Monday 22nd December: 8am to 6pm

Tuesday 23rd December: 8am to 6pm

Wednesday 24th December: 9am to 1pm

Thursday 25th December: Closed

Friday 26th December: Closed

Saturday 27th December: 9am to 2pm

Sunday 28th December: Closed

Monday 29th December: 8am to 6pm

Tuesday 30th December: 8am to 6pm

Wednesday 31st December: 9am to 1pm

Thursday 1st January: Closed

Friday 2nd January: Return to regular hours

Protect yourself from fraud

Received a text?

There are a number of reasons we might need to contact you via SMS. If we do, you’ll see our message as from +447782621113. We will never contact you from a different number. If in doubt regarding the legitimacy of a text received from Plata, please call us or email us instead.

Received a suspicious phone call?

If you are ever contacted over the phone and are offered a loan for an upfront fee, please be aware, Plata does NOT charge any upfront fees. If you receive a phone call that you are unsure about, hang up and call us back.

Received a suspicious email?

Please be aware, we will never contact you from an email address other than @plata.com. If you are unsure, don't reply. Call us instead. You can find more tips on how to stay safe online on our fraud prevention page.

Complaints

If you would like to contact our Complaints team, you can send an email to complaints@plata.com.

Alternatively, please call our Complaints team on 02382544129.

Additional support resources