Contact us
See below for best ways to contact us. We are always happy to help.
Existing customers
If you are an existing customer, the quickest way to manage your loan is by logging into your online account. You can use your online account to:
- Make a payment
- Pay a lump sum
- Pay off your loan
- Add a new debit card
- Change your payment date
- Check your balance
- View your payment history
Live chat:
Our live chat is available via your online account, once you are logged in you can use this service to speak directly with an agent.
Live chat opening hours:
Monday – Friday: 8am - 4pm
Call us:
Dial 0330 165 5120 and press 2 to speak to our team about your existing loan account.
Email address: customerservices@plata.com
Mailing address: Frobisher House, Southbrook Road, Southampton, SO15 1GX
Regular opening hours:
Monday – Thursday: 8am - 8pm
Friday: 9am – 5pm
Saturday: 9am – 2pm
New customers and top-ups
If you have any questions regarding your new online application or top-up application you can contact our team via the methods below.
Live chat:
Our live chat is available via our website, you can use this service to speak directly with an agent.
Live chat opening hours:
Monday: 10am - 5pm
Tuesday - Friday: 9 - 5pm
If you have any questions regarding your online application
Call us: Dial 0330 165 5120 and press 1 to speak to our team about your online application.
Email address: contactus@plata.com
Mailing address: Frobisher House, Southbrook Road, Southampton, SO15 1GX
Regular opening hours:
Monday to Friday: 9am - 5pm
Saturday: 9am - 2pm
