Can I withdraw from my top-up loan?
If you have taken out a top-up loan but wish to return it within your 14-day cooling-off period, you must notify us of your decision within 14 days of signing your top-up loan agreement and return the funds within 30 days.
As a top-up loan involves closing your current loan and opening a new loan, the new loan is not just for the extra cash but also for the settlement figure that will close your current loan. Hence when returning your top-up loan, you will need to return both the cash advance and the settlement figure that closed your previous loan.
This means that after withdrawing from your top-up loan, you won't have any further loan repayments or an open loan account with us.
If you are unable to return both the cash advance and the settlement figure, please contact our Servicing team on 0330 165 5125.
If you signed your loan agreement longer than 14 days ago and haven’t notified us that you wish to withdraw, then you will need to request an early settlement figure.