Ways to contact us
Reach us however suits you best.
We safeguard all personal and sensitive data across our group. For more information, please see our privacy policy.
Message us
If your query isn't urgent or you would prefer to contact us by email, please use our contact form. This ensures your message reaches the right team. Messages are reviewed during our business hours only and, we'll get back to you as soon as we can.
WhatsApp or SMS
For a quick and convenient way to reach us, send us a WhatsApp message or SMS on +44 778 262 1113. You can message us whenever it suits you, and we'll respond as soon as we can during our business hours.
Call our team
We operate different business hours for different departments.
Existing customers
Call 0330 165 5120 and press 2 for our servicing team.
Regular opening hours:
Monday - Thursday: 8am to 6pm
Friday: 9am to 5pm
Saturday: 9am to 2pm
New customers and top-ups
Call 0330 165 5120 and press 1 for our applications team.
Regular opening hours:
Monday - Friday: 9am to 5pm
Saturday: 9am to 2pm
Protect yourself from fraud
Complaints
If you would like to contact our Complaints team, you can send an email to complaints@plata.com.
Alternatively, please call our Complaints team on 02382544129.
Additional support resources
Ways to contact us
Reach us however suits you best.
We safeguard all personal and sensitive data across our group. For more information, please see our privacy policy.
Message our team
If your query isn't urgent or you would prefer to contact us by email, please use our contact form. This ensures your message reaches the right team. Messages are reviewed in office hours only and, we'll get back to you as soon as we can.
WhatsApp or SMS
For a quick and convenient way to reach us, send us a WhatsApp at anytime.
If texting is easier for you, you can also reach us via SMS.
You can reach us on +44 778 262 1113. If you message us outside of our business hours, don't worry - we'll get back to you as soon as we're available.
Ways to contact us
Reach us however suits you best.
We safeguard all personal and sensitive data across our group. For more information, please see our privacy policy.
Message our team
If your query isn't urgent or you would prefer to contact us by email, please use our contact form. This ensures your message reaches the right team. Messages are reviewed in office hours only and, we'll get back to you as soon as we can.
WhatsApp or SMS
For a quick and convenient way to reach us, send us a WhatsApp at anytime.
If texting is easier for you, you can also reach us via SMS.
You can reach us on +44 778 262 1113. If you message us outside of our business hours, don't worry - we'll get back to you as soon as we're available.
Still have a question?
We operate different business hours for different departments.
Open loan accounts
New applications including top-ups
Open loan accounts
Call 0330 165 5120 and press 2 for our servicing team.
Regular opening hours:
Monday - Thursday: 8am to 6pm
Friday: 9am to 5pm
Saturday: 9am to 2pm
New applications including top-ups
Call 0330 165 5120 and press 1 for our applications team.
Regular opening hours:
Monday - Friday: 9am to 5pm
Saturday: 9am to 2pm