Payment difficulties
We understand that financial circumstances can change unexpectedly. If you're having trouble making your payments, please get in touch with us as soon as possible.
What options do you have available?
We offer a variety of solutions that can be tailored to your situation, whether your difficulty is temporary or longer-term. These options may include adjustments to your payment schedule or temporary pauses on payments.
To explore what's available and find the best solution for your circumstances, we'll start by gathering some basic information, including your income and expenses.
Our goal is to work together with you, so don't hesitate to contact us. We’re here to help you get back on track in a way that’s manageable for you.
What happens at the end of any arrangement we have agreed?
If you are continuing to have payment difficulties and are worried about resuming normal payments, we would encourage you to contact us in good time so we can set up a tailored plan to help you get back on track.
If you can start to make repayments, in full or in part, then it is in your best interest to do so.
Will my credit file be impacted?
Where customers require support, this will be reflected on their credit files in accordance with normal reporting processes. This will help ensure lenders have an accurate picture of the customer’s financial circumstances and reduce the risk of future unaffordable lending.
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Contact Us
For any urgent enquiries, such as a payment due within the next three business days, we recommend giving us a call. For non-urgent matters, feel free to reach out via email or via our webchat service. You can locate our contact information on our Contact Us page.
