You can update your debit card by logging into your online Plata account.
If you are having trouble connecting your new card, please see our FAQ, Why is my debit card not being accepted? If you have already tried the troubleshooting steps provided and are still experiencing issues, please contact your bank for further assistance.
You can change your future payment dates, provided you have made at least one payment. You can do this through your online Plata account here.
If you have not yet made a payment or would like to make your payments weekly, fortnightly or 4 weekly, simply contact our payments team and a member of our team will be happy to help.
Reminder: Payments are automatically taken from your debit card on the same date each month, even if that date happens to fall on a weekend or bank holiday.
To find out how many payments you have left, please contact our Payments team and a member of our team will be happy to help.
When e-signing your loan agreement, you will be given the option to choose a monthly repayment date that suits you. For example, if you get paid at the end of the month, you can choose to repay on the 1st of every month.
If you haven’t chosen a monthly repayment date of your choice, by default, your monthly instalment date will be around the day of the month on which your loan is agreed.
A few days after your loan is paid into your account, you will receive an email to let you know when your first repayment will be due. You can also view your due date anytime by logging into your online Plata account and visiting your account summary page.
You can make additional payments at any time without any extra charges. You can do this through your online Plata account or by contacting our friendly Customer service team, who will be happy to help.
To make an extra payment, simply:
- Log in to your Plata account here.
- Select 'Pay other amount' and enter the amount you would like to pay.
- Choose how you’d like it applied:
- Pay off your loan earlier – keep your monthly repayments the same, but shorten your loan term
- Reduce your monthly repayments – keep the loan term the same, but lower your monthly payments
A Plata top-up loan is for our existing customers who wish to access additional funds.
If you are approved, we will close your current loan and set up a new one, combining the additional funds you need with the amount required to settle your previous loan. This means you will only have a single monthly repayment to maintain. Importantly, the interest rate on the top-up loan will always be the same as the existing loan and in some cases, the interest rate will be even lower, depending upon individual circumstances.
Explore further details on our Plata top-up page.
Yes, you can make an early payment, and it will go towards your next scheduled repayment.
- If you pay less than the full amount: We will collect the remaining balance on your due date.
- If you pay the full amount: We won’t collect anything on your due date.
- If you pay more than the full amount: We won’t collect anything, and the extra will go towards your next payment.
If you pay weekly, fortnightly, or every four weeks and would like to make an early payment, please contact our team so we can ensure your scheduled payment is cancelled.
Please note: After making an early payment, your due date will remain the same. The payment will appear as credit on your account until then.
You can get an up-to-date settlement figure by logging into your Plata account. You’ll be able to see your remaining balance, any interest savings you may be entitled to, and the total amount needed to settle your loan.
You can find your settlement figure by logging into your online account using the button below.
Once you are logged in to your account, go to the payments tab and select the second option 'Pay off your loan in full'.
Want to learn more about how settlements are calculated? Visit our Settlements page.
If it's been less than 14 days since you've taken out your loan, please contact our payments team.
If you change your mind within 14 days of signing your loan agreement, you can let us know that you'd like to withdraw and return the loan amount. You won’t be charged any interest - just repay the amount you borrowed.
You’ll need to notify us within the 14-day cooling-off period and return the funds within 30 days of doing so. To proceed, please contact us.
If it’s been more than 14 days since you signed your agreement and you haven’t contacted us to withdraw, you’ll need to request an early settlement figure instead.
To update your personal information, you can contact our team and a member of staff will be happy to help.
If you have taken out a top-up loan but wish to return it within your 14-day cooling-off period, you must notify us of your decision within 14 days of signing your top-up loan agreement and return the funds within 30 days.
As a top-up loan involves closing your current loan and opening a new loan, the new loan is not just for the extra cash but also for the settlement figure that will close your current loan. Hence when returning your top-up loan, you will need to return both the cash advance and the settlement figure that closed your previous loan.
This means, after withdrawing from your top-up loan, you won't have any further loan repayments or an open loan account with us.
If you are unable to return both the cash advance and the settlement figure, please contact our Servicing team.
If you signed your loan agreement longer than 14 days ago and haven’t notified us that you wish to withdraw, then you will need to request an early settlement figure.
If you can't find what you are looking for then head on over to our contact page to see how best to contact us. Our Southampton based staff are available to help answer your questions.
